Managing Challenging Staff Situations

As managers and team leaders we all have to face challenging staff situations from time to time, however some of us deal with them more effectively and in a more sustainable way than others. Developing good practice when dealing with issues such as poor attendance, quality of work, resistance to change and inappropriate behaviour can help us to both reduce the occurrence of these events and deal with them more effectively and efficiently when they happen. This course helps you to reflect on your existing strategies and develop some new techniques to help you through some of these personal challenges with optimum effect and minimum stress.

Objectives:

On completion of this course participants will be able to:

Identify effective management practice in the workplace
Explore their own difficulties in dealing with challenging situations
Identify the situations which give them most stress
Explore their attitudes towards conflict
Understand the principles of effective communication for managers
Explore the impact of their behaviour on others and develop adult strategies
Develop sustainable behaviours and strategies
Develop techniques for negotiating positive solutions
Practice assertion in conflict situations
Develop an action plan for personal development

Content:

Introductions and Expectations
What makes a challenging situation?
Personal experience and behavioural change
What is effective management?
A Ten Point Plan for Managing Challenging Staff Situations
Rights and responsibilities for team members
Interpersonal skills for the effective manager
Assertiveness skills for managers
The manager as adult – reducing the stress of managing
Negotiating positive solutions
What causes conflict to escalate?
Handling criticism and confrontation
Putting it into practice – role plays
Developing good practice and Wiser Working
Action Planning for Personal Development
Review and evaluation of course

Objectives Training and Development was set up by Sylvia Vacher MA BA(Hons) FAETC in 1989 to: “Provide training and development services, for both individuals and organisations, enabling them to identify and achieve their objectives in a positive, healthy and fulfilling way” Sylvia believes that the way to achieve this is by identifying and developing Sustainable Behaviours and encouraging Wiser Working at an individual, team and corporate level. Sylvia’s training style is dynamic, participatory and effective.